Privacy Policy

Last updated: 15 July 2026

Traynor.Pro ("we", "us") is a callout-based computer repair and tech help service covering Crawley, West Sussex and the surrounding area. This policy explains what personal information we collect, why we collect it, how long we keep it, and the rights you have over it under UK data protection law (UK GDPR and the Data Protection Act 2018).

We are the "data controller" for the information described below. You can contact us about anything in this policy at info@traynor.pro.

What we collect, and why

1. When you send an enquiry

If you use the contact form (or email us), we receive your name, email address and message. We use these only to reply to you and to arrange any work you've asked about. The notification email our server sends us also includes the network (IP) address and browser details the enquiry came from — we keep that solely to help identify and block spam and abuse.

Lawful basis: our legitimate interest in responding to enquiries you choose to send us.

2. When we carry out work for you

If you become a customer we keep the details needed to do the job and run the business: your name and contact details, your address (we're a callout service — we need to know where to come), notes about your device and the work carried out, and the quotes and invoices we issue. We never look through personal files on your device beyond what the repair requires, and we don't copy or keep them.

Lawful basis: performing our contract with you; keeping invoicing records is also a legal obligation (UK tax law).

3. Website analytics — no cookies, no tracking

This site sets no cookies for visitors and uses no third-party analytics (see our Cookie Policy). Instead, our own server keeps an anonymous count of page views: the page address, the date and time, and a one-way hashed (anonymised) version of the visitor's IP address so repeat views aren't double-counted. This data cannot be used to identify you and is never shared.

Lawful basis: our legitimate interest in understanding which pages are useful.

Who we share information with

We don't sell or rent your information, and we don't share it with advertisers. The only third parties that process it on our behalf are our website hosting and email providers (based in the UK), who store the site's database and deliver our email. If the law requires it, we may also have to share information with authorities (for example, invoice records with HMRC).

How long we keep it

• Enquiries: kept while we're dealing with them, then deleted within 12 months.
• Customer and job records: kept while you remain a customer so we can refer back to previous work, then deleted on request or after prolonged inactivity.
• Invoices and quotes: kept for 6 years after the end of the tax year, as required by UK tax law.
• Anonymous page-view counts: contain no personal data and are kept for long-term statistics.

Your rights

Under UK GDPR you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct anything that's wrong;
• ask us to delete your information (where we're not legally required to keep it, such as invoices);
• object to, or ask us to restrict, how we use it;
• receive the information you gave us in a portable format.

To exercise any of these, email info@traynor.pro — we'll respond within one month. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

If we change how we handle personal information, we'll update this page and the date at the top. Significant changes will be flagged on the homepage.